Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
07-10 Business days |
Canada, Europe |
07-10 Business days |
Australia, New Zealand |
07-10 Business days |
Central & South America |
07-10 Business days |
Asia |
07-10 Business days |
Africa |
07-10 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says \"no information available at the moment\".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (07-10 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of getbubududu.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (25 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Kathi Okamura
I love the size and how soft it is , would recommend 100% to buy!
Graham Rankin
very fast shipping and they pack really tight had them squeezed into the size of a tiny basketball
Alfonso Villapol
Alfonso Villapol
super service. bubu and dudu salute you from the top, thank you !
Aamir Boyd
It’s SO cute! I love it very much!
Dastan Nurbolatev
Lorean Soni
Gianmaria De Sario
Windy Milnes
Debbie Tanner
CUTE THANKS! IT ARRIVED SO QUICKLY!!!!! All I had to do is a get a steamer to take out the wrinkles!
Kemberly Roza
Perfect, consistent with the description and photos. The cuddle seems to be quality to see in time now.
Cassey Odle
very fast shipping and they pack really tight had them squeezed into the size of a tiny basketball
Demarcus Mcmullen
Great purchase looks exactly how it is shown thank you 🙂
Kai Ocean (verified owner)
My boyfriend and I gifted each other Bubu Dudu plushies, and it brought us even closer together. It’s a simple yet powerful way to express our love.
Patrick (verified owner)
Very well worth the money.
Ivy Hawthorne (verified owner)
I surprised my boyfriend with a Bubu Dudu plushie, and he was overjoyed. It’s a sweet reminder of our love that he can keep close to his heart.
Hayden (verified owner)
Good quality.
Jackson (verified owner)
Good quality.
Michelle (verified owner)
I just got my order today. it was very cute and i love it. its takes time to get but its worth the wait☺️☺️
Julian (verified owner)
Very fast delivery.
Phoenix Stone (verified owner)
My girlfriend gave me a Bubu Dudu plushie, and it’s become my favorite cuddle buddy. It’s like having a piece of her with me, even when we’re apart.
Kai Ocean (verified owner)
Exchanging Bubu Dudu plushies with my girlfriend was a meaningful moment in our relationship. It’s a symbol of the love and connection we share.
Robert (verified owner)
Good quality.
Ivy Hawthorne (verified owner)
When my girlfriend gave me a Bubu Dudu plushie, it made me feel incredibly loved and cherished. It’s a gift I’ll treasure forever.
Riley (verified owner)
The product is firmly packed.
Leo (verified owner)
Good quality.
Ivy Hawthorne (verified owner)
My girlfriend surprised me with a Bubu Dudu plushie, and it melted my heart. It’s not just a toy; it’s a symbol of her love and thoughtfulness.
Kayden (verified owner)
Very fast delivery.
Ember Dawn (verified owner)
I gifted my boyfriend a Bubu Dudu plushie, and seeing the joy on his face was priceless. It’s a simple yet meaningful way to express our love for each other.
Nova Blaze (verified owner)
There’s something so special about receiving a Bubu Dudu plushie from your significant other. It’s like they’re giving you a piece of their heart to cherish forever.
Mason (verified owner)
Very well worth the money.
Dominic (verified owner)
Good quality.
Dante Rivers (verified owner)
My girlfriend gave me a Bubu Dudu plushie, and it’s become my favorite cuddle buddy. It’s like having a piece of her with me, even when we’re apart.
Dante Rivers (verified owner)
Exchanging Bubu Dudu plushies with my girlfriend was a meaningful moment in our relationship. It’s a symbol of the love and connection we share.
Serena Winters (verified owner)
Receiving a Bubu Dudu plushie from my boyfriend was such a romantic gesture. It’s a tangible symbol of our love that I’ll cherish forever.
Leo Silver (verified owner)
My boyfriend and I gifted each other Bubu Dudu plushies, and it brought us even closer together. It’s a simple yet powerful way to express our love.
Luna Evergreen (verified owner)
Giving my girlfriend a Bubu Dudu plushie was a way for me to show her how much she means to me. It’s a small gesture with a big impact on our relationship.
Sage Wilder (verified owner)
I gifted my boyfriend a Bubu Dudu plushie, and seeing the joy on his face was priceless. It’s a simple yet meaningful way to express our love for each other.
Nova Blaze (verified owner)
When my girlfriend gave me a Bubu Dudu plushie, it made me feel incredibly loved and cherished. It’s a gift I’ll treasure forever.