Frequently Asked Questions

1. How long will it take to receive my order?

Delivery times vary based on your location and the shipping method chosen. You can check estimated delivery times during checkout.

2. What are the shipping charges?

Shipping costs depend on your location, the weight of the items, and the shipping method. You can view the shipping charges in your cart before placing the order.

3. Can I track my order?

Yes, you can track your order by logging into your account and accessing the order history. We’ll also provide a tracking number via email.

4. What is your return policy?

Please refer to our return policy page for details on how to initiate a return, the return window, and any applicable fees.

5. Are there any additional taxes or fees on my order?

Taxes and fees may vary based on your location and the products you purchase. The total cost, including taxes and fees, will be displayed during checkout.

6. Can I change my shipping address after placing an order?

We can attempt to update your shipping address if the order hasn’t shipped yet. Contact our customer support as soon as possible for assistance.

7. Do you offer international shipping?

Yes, we offer international shipping to many countries. You can check if we ship to your location during the checkout process.

8. How do I determine the right size for clothing or footwear?

We provide size charts for clothing and footwear on each product page. You can also find general sizing information in our sizing guide.

9. What if the product I receive is damaged or defective?

If you receive a damaged or defective product, please contact our customer support within the specified timeframe, and we’ll assist you with a replacement or refund.

10. How can I check the status of my order?

You can check the status of your order by logging into your account and visiting the order history page. We’ll also send email updates as your order progresses.

If you have any questions or concerns about our accepted payment methods, feel free to contact our customer support team at [email protected]

Thank you for shopping with us at!